Terms and Conditions

Welcome to eRocs Mart. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully before making any purchase.

1. General Terms and Conditions

  • eRocs Mart is an online marketplace where multiple categories of products are sold.

  • By placing an order, you confirm that all information provided by you (name, address, contact, etc.) is accurate and complete.

  • eRocs Mart reserves the right to update or modify these terms without prior notice.

2. Product Information

  • We strive to provide accurate descriptions, images, and pricing for all products.

  • Actual product colors, packaging, or design may slightly vary due to supplier/manufacturer updates.

  • eRocs Mart is not liable for minor discrepancies.

3. Orders and Payments

  • All orders are subject to availability and confirmation.

  • Prices are displayed in BDT and may include or exclude delivery charges (mentioned during checkout).

  • We accept payments through available online gateways and Cash on Delivery (COD) where applicable.

4. Delivery

  • Delivery time may vary depending on product type, stock, and delivery location.

  • eRocs Mart will not be held responsible for delays caused by courier/logistics partners.

5. Returns and Refunds

  • Products can be returned or exchanged only under the Return & Refund Policy mentioned on our website.

  • Certain items (e.g., food, skincare, hygiene products) may not be eligible for return due to safety reasons.

6. Warranty

  • Some products may come with a warranty as provided by the supplier/brand.

  • Warranty terms differ depending on the product category (details are usually mentioned on product pages).

7. User Responsibilities

  • Customers must not misuse the website for fraudulent activities, hacking, or spreading harmful content.

  • Any suspicious activity may lead to order cancellation and/or account suspension.

8. Limitation of Liability

  • eRocs Mart will not be responsible for any indirect, incidental, or consequential damages arising from product use or website access.

  • Our liability is limited only to the value of the purchased product.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Bangladesh.

  • Any disputes shall be resolved under the jurisdiction of the courts of Bangladesh.