Warranty Policy – eRocs Mart
At eRocs Mart, we value your trust and are committed to ensuring a reliable shopping experience. To provide peace of mind, most products purchased from eRocs Mart come with a limited warranty against manufacturing defects.
General Terms:
- Warranty Coverage
- Warranty applies only to manufacturing defects and does not cover damages caused by misuse, mishandling, unauthorized repair, accident, or normal wear and tear.
- Warranty period may vary depending on the product category and brand. (Details are usually mentioned on the product page or packaging.)
- Warranty Claim Process
- To claim warranty, customers must provide a valid proof of purchase (invoice/order ID).
- Defective products must be returned in their original condition along with all accessories, manuals, and packaging (if available).
- Upon inspection, eRocs Mart or the respective supplier/brand will decide whether the product will be repaired, replaced, or refunded (as per warranty terms).
- Exclusions
- Physical damage, water damage, burns, scratches, or any issues caused by customer negligence.
- Consumable items such as batteries, chargers, cables, skincare/food items, etc. (unless specifically covered by the brand).
- Software or data loss is not covered under warranty.
- Authorized Warranty
- For branded products, the warranty will be provided by the respective brand’s authorized service center.
- eRocs Mart will facilitate communication between the customer and the supplier/brand if required.
Important Note:
- Warranty policies may differ based on the product and manufacturer. Customers are encouraged to check the specific warranty details provided with each product.
- eRocs Mart reserves the right to update or amend this policy at any time without prior notice.